Delete your account & data

Delete it yourself, in the app

This is the fastest way and takes effect immediately:

1. Open EnduroMate and go to the Profile tab.
2. Make sure you're signed in, then tap Delete account.
3. Confirm in the dialog. Your account and cloud data are deleted right away and you're signed out.

Request deletion by email

If you can no longer sign in or access the app, send us a message through our contact form — include the email you registered with — and ask us to delete your account. We action these requests within 30 days and confirm by email once complete.

What gets deleted

Deleting your account permanently removes, from our servers:

• Your account identity (the email / sign-in used to create the account).
• Every route you synced — summaries, GPS geometry, elevation and statistics.
• All navigation cues attached to those routes.

This action cannot be undone. Deletion is immediate; any copies in routine encrypted infrastructure backups are purged on their normal rotation (within 30 days).

What is not deleted

Routes saved only on your device (for example, rides you recorded offline and never synced) stay on the phone — they're yours to keep. To remove those too, delete the routes in the app or uninstall EnduroMate, which clears all of its on-device data.

Emergency SOS contacts and app settings are stored only on your device, not on our servers, and are removed when you uninstall the app.

Delete some of your data but keep your account

You don't have to delete your account to remove data. You can delete any of these yourself in the app, at any time, and they are removed from our servers too:

• A route — on the Routes tab, delete the route. Its GPS track, rides and cues are removed from your phone, and from our servers and your other devices the next time the app syncs.
• A shared route link — open the route and tap Stop sharing. The link stops working immediately and the shared copy is deleted.
• A team ride link — open the team ride and tap Stop sharing. The link stops working immediately.
• A whole team ride — a team admin can open the ride and tap Delete ride. This removes that day, including every rider's track, for everyone in the team.

To remove something you can't delete in the app — for example your tracks in a team ride you don't administer — send us a message through our contact form from the email you registered with and tell us what to remove. We do it within 30 days and your account stays open.

Questions about your data? Get in touch through our contact form.